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Joined 1 year ago
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Cake day: October 31st, 2023

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  • Please make any dump files you have available for download. It often takes a few to spot a pattern.

    For some reason, the dump file you first provided shows only one stick of memory installed with a part number of 8JTF51264AZ-1G6E1. Did you only have one installed at the time of the crash?

    It also shows your motherboard using BIOS version 1.20 which is pretty outdated if this is the correct product support page. If it is, your CPU isn’t even supported until version 1.80. I’m someone who like to be using the latest motherboard BIOS in my computers but I probably wouldn’t bother with version 2.10 (beta) as it likely contains the Spectre/Meltdown security update that could have a significant negative impact on performance. I’d update to 2.00, though, as long as the system is stable in the BIOS settings menus (not freezing or showing text/graphics glitches.) Are you intentionally using an older BIOS?


  • According to the dump file you have a single 4GB stick of memory and are using the 64 bit version of Windows 10. There is an event saved in the dump file that didn’t make it to Event Viewer because the system crashed before it could be written. The text of the event is:

    A diagnostic module detected a problem ]Diagnostic module {45de1ea9-10bc-4f96-9b21-4b6b83dbf476} (%windir%\system32\radardt.dll) detected a problem for scenario {180b3a99-8c39-4f12-b631-2031998efe45},

    The description for radardt.dll is “Microsoft Windows Resource Exhaustion Detector” so my guess is your system ran out of memory resources and something went wrong while trying to troubleshoot the situation. While running 64 bit Windows 10 with 4GB is possible, it doesn’t leave you with very much in the way of memory resources to run applications. I’d imagine your system is constantly paging memory to disk if you run more than one application.

    Please run the following commands in a cmd prompt terminal and link a screenshot of the output:

    wmic diskdrive get FirmwareRevision,model,status
    

    followed by:

    wmic pagefile get Caption, CurrentUsage, Status, TempPageFile
    






  • Assuming the system is stable in the BIOS settings menus (not freezing or showing graphics/text glitches), my first recommendation would be to update your motherboard to the latest BIOS version (3.30) from here. Then see if you can reproduce the problem.

    I see your CPU is a Ryzen 5 3600. We’ve seen quite a few of those turn out to be faulty, unfortunately, and yours has me a bit worried as I see a pattern to your crashes that matches. If updating the BIOS doesn’t stop the crashes please make any new dump files available for comparison so I can see if the pattern persists.








  • Assuming the BIOS settings menus are stable (not freezing or showing text/graphics glitches) I’d recommend first updating to the latest BIOS for your motherboard from here. Then see if you can reproduce the problem.

    Please make any new dump files available for comparison if the crashes continue. The more dump files we can look at the better so if you need to wait for the system to eventually restart itself, I’d recommend doing so.

    I’d also check to see if the folder C:\Windows\LiveKernelReports exists. If so, see if there are any dump files in it or its subdirectories.