the phone should be fine, but most flash storage doesn’t enjoy cold temperatures.

almost certainly Windows Update pre-downloading an update.

set up firstname.lastname@gmail.com (or if you are unlucky and have a common name, firstname.middlename.lastname@gmail.com) - actually you can put the dots anywhere in any gmail email address or even ignore them. they are not relevant to gmail.

Use that for your applications. or if you want to be fancy, get a custom domain and have firstname@mycooldomainname.com.

You did well, the main thing to tell her is never act under pressure. If something makes her panic, she should call YOU, no one else.

This is probably an automated attack on your database as much as anything else.

long term the best thing to do is set up a computer on her network with teamviewer or similar and set it to unattended connection so you can just connect and interact with her network from the inside.

If you can’t connect then either the computer isn’t on or the network is having a problem somewhere.

So I was trying to install a ram using a screwdriver

Let me just stop you right there.