I am trying to help my mom with her internet, but she lives far away and is not very tech savvy. Can I ping her router with her public IP address to see if it connected to the internet?
I am trying to help my mom with her internet, but she lives far away and is not very tech savvy. Can I ping her router with her public IP address to see if it connected to the internet?
long term the best thing to do is set up a computer on her network with teamviewer or similar and set it to unattended connection so you can just connect and interact with her network from the inside.
If you can’t connect then either the computer isn’t on or the network is having a problem somewhere.