i was using my pc and my keyboard suddenly stopped working. i couldn’t type anything but it would still light up. i restarted my pc but then both my mouse and keyboard wouldn’t work and i couldn’t get pass the lock screen. i bought a cheaper mouse to see if it would work and it still wouldn’t. i tried all other ports, configuring settings on BIOS, and startup repair (it did not work because idk the administrator password). i really don’t understand what went wrong and what else to do, please help! :))
One thing you can try is booting windows in safe mode with networking, press f4 when the computer is booting up. If it works, try redownloading drivers either with windows update or through the hardware panel in the control panel
configuring settings on BIOS
So you got into BIOS with your keyboard? The keyboard worked for BIOS? Then it’s a Windows issue.
it did not work because idk the administrator password
Might as well just reinstall Windows. You could just boot Windows from USB and see if M+KB work.
Try safe mode if it works there https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234
click “from black screen”