Yeah everyone has the same problem with online support. it takes a lot of time before they get to you so don’t wait at all just call them they have a phone nr.

Yes its a international nr for me at least because they are in Germany but it actually didn’t cost that much couple of euro’s. I called them got in touch with someone from support he told me to instal remote viewer he hopped on and went to work. He identified my problem and fixed it within an hour or so. It was a simple fix and i wish i had called them sooner because i reinstalled my system twice before i called.