I work in IT and I once saw an Indian guy scam a client out of a lot of money. After the fact I checked for apps in process manager, uninstalled everything I didn’t know, and ran several antivirus scans from Malwarebytes to avast to norton. Nothing was reported in any of the software even after running a boot scan. I thought the guy was making it up until after the scan the guy calls again and I see the mouse moving and a startup like screen. I didn’t know how to get rid of it so I unplugged the Ethernet cord, disabled wifi, and told the guy to back up and reinstall windows. I realize there is risk of the virus spreading via a backup, but I was attempting to remedy the situation. He didn’t do as I suggested so I dropped him as a client.
I work in IT and I once saw an Indian guy scam a client out of a lot of money. After the fact I checked for apps in process manager, uninstalled everything I didn’t know, and ran several antivirus scans from Malwarebytes to avast to norton. Nothing was reported in any of the software even after running a boot scan. I thought the guy was making it up until after the scan the guy calls again and I see the mouse moving and a startup like screen. I didn’t know how to get rid of it so I unplugged the Ethernet cord, disabled wifi, and told the guy to back up and reinstall windows. I realize there is risk of the virus spreading via a backup, but I was attempting to remedy the situation. He didn’t do as I suggested so I dropped him as a client.