Hello friends,
My mom panicked and called a 1-888 number where an Indian man with an unremarkably American name convinced her to install a remote software. My mom started to get suspicious and woke me up when he started asking for bank info. I’m not too sure what he did when he got remote access, but I ran RKILL, Malware Bytes w/ Rootscan kit scan, and ADWCleaner8 . My mom alerted her banks and our phone provider, but aside from activating 2fa and resetting her bank passwords is there anything else I should get her to do? Any way to educate her on what links are safe to click and such?
I work in IT and I once saw an Indian guy scam a client out of a lot of money. After the fact I checked for apps in process manager, uninstalled everything I didn’t know, and ran several antivirus scans from Malwarebytes to avast to norton. Nothing was reported in any of the software even after running a boot scan. I thought the guy was making it up until after the scan the guy calls again and I see the mouse moving and a startup like screen. I didn’t know how to get rid of it so I unplugged the Ethernet cord, disabled wifi, and told the guy to back up and reinstall windows. I realize there is risk of the virus spreading via a backup, but I was attempting to remedy the situation. He didn’t do as I suggested so I dropped him as a client.