She has a galaxy flip 4 and keeps getting pop up ads on her screen, whether she is trying to text or look something up.
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Go through her installed apps in the settings and delete anything that says “Home” in the name, like “messenger Home”.
Check what the default home app is. It should be the standard Galaxy phone home app, nothing else, ever. You have to switch back to the default OneUI or whatever it’s called these days before you can uninstall the fake one.
Delete any app that doesn’t come from like the top 10 tech companies you know. Delete all emoji and keyboard apps.
Google every app you don’t know yourself and see if it’s legit or not.