Hello,

I just bought a new monitor, Lenovo Y32-30p, and connected it to my laptop HP Pavilion 16-a0029nw with an USB-C cable. Everything seemed fine, however, I noticed that the memory usage is going high, and after 5-10 min it goes up to 95%. Normally, when monitor is not connected, it is about 35%.

The problem is, after 30 min, monitor goes black and get into the standby mode. All I can do is to reset the laptop. After reset, monitor works again, till another 30 min. (it`s always 30 min)

I tried connecting laptop with HDMI cable and it works fine. However, my laptop`s HDMI is 2.0 and does not support 144 Hz, which is one of the reasons I chose that monitor. I connected laptop to TV with HDMI cable and it also works fine. The problem seems to be the USB-C connection.

Here are some videos showing the issue (when the monitor goes off) along with pics of RAM usage. The problem might lie in dwg.exe (Desktop Window Manager), but I am not sure.

https://www.dropbox.com/scl/fo/x7tvyw1jfjv6ewakgutn8/h?rlkey=zmhbk1634j9z9zsodqvxsjg5d&dl=0

I tried:

- updating laptop`s drivers, BIOS, chipset,
- updating graphic card INTEL,
- updating Nvidia graphic card Geforce 1650 TI,
- installing new monitor drivers,
- changing laptop`s power management, unchecking sleep modes and fast booting option,
- checking if there is a problem physically with graphic card (i don`t think so),
- updating Windows.

Don`t know what else to do. Thinking about clean reinstall to Windows 11 or just returning back the monitor and buying a new one.

Please advice.

  • bluesatin@alien.topBEnglish
    1·
    1 year ago

    So it definitely appears to be some sort of memory-leak, although tracking down exactly what is causing might be a huge pain since the “Session Private” area where the memory-leak appears to be happening doesn’t appear to easily be tracked as to which process is causing the growth.

    Based off a post on StackOverflow, it might be worth downloading Process Explorer, then enabling the ‘Handles’ column and seeing if there’s any process that slowly grows over time and reaches some absurd number of handles. You may need go into the File menu and elevate the program to admin privileges under the ‘Show Details for All Processes’ option for it to give proper details for everything including system processes.

  • JamieDrone@alien.topBEnglish
    1·
    1 year ago

    You have a memory leak somewhere, to be honest you tried everything I can think of except a clean reinstall, so if you can’t find any other fixes, you might want to consider doing that.