Hello,

I just bought a new monitor, Lenovo Y32-30p, and connected it to my laptop HP Pavilion 16-a0029nw with an USB-C cable. Everything seemed fine, however, I noticed that the memory usage is going high, and after 5-10 min it goes up to 95%. Normally, when monitor is not connected, it is about 35%.

The problem is, after 30 min, monitor goes black and get into the standby mode. All I can do is to reset the laptop. After reset, monitor works again, till another 30 min. (it`s always 30 min)

I tried connecting laptop with HDMI cable and it works fine. However, my laptop`s HDMI is 2.0 and does not support 144 Hz, which is one of the reasons I chose that monitor. I connected laptop to TV with HDMI cable and it also works fine. The problem seems to be the USB-C connection.

Here are some videos showing the issue (when the monitor goes off) along with pics of RAM usage. The problem might lie in dwg.exe (Desktop Window Manager), but I am not sure.

https://www.dropbox.com/scl/fo/x7tvyw1jfjv6ewakgutn8/h?rlkey=zmhbk1634j9z9zsodqvxsjg5d&dl=0

I tried:

- updating laptop`s drivers, BIOS, chipset,
- updating graphic card INTEL,
- updating Nvidia graphic card Geforce 1650 TI,
- installing new monitor drivers,
- changing laptop`s power management, unchecking sleep modes and fast booting option,
- checking if there is a problem physically with graphic card (i don`t think so),
- updating Windows.

Don`t know what else to do. Thinking about clean reinstall to Windows 11 or just returning back the monitor and buying a new one.

Please advice.

  • JamieDrone@alien.topB
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    1 year ago

    You have a memory leak somewhere, to be honest you tried everything I can think of except a clean reinstall, so if you can’t find any other fixes, you might want to consider doing that.