I RMAed my original WD Black 6TB drive because I accidentally broke the sata power connector. WD sent me back a “recertified” drive of the same model. Specifically WD6003FZBX. When I try to initialize the HDD is Disk Manager it detects the drive saying “You Must Initialize a Disk Before Logical Disk Manager can Access It”, then asks if I want it to be GPT or MBR, I select GPT, it then looks like it working then I get the error message, The request could not be performed because of an I/O Device error.

I have tired switching sata power cables, switching sata data cables, switching sata headers on my mobo, and even disconnecting my other two sata drives leaving only this drive connected and I still get the error. When i right click the drive in disk manager and select properies under “Device Status” it says, This device is working properly. Volumes tab shows:

Disk: Disk 0

Type: Unknown

Status: Not Initialized

Partition style: Not Applicable

Events tab shows Device configured (disk.inf) and Device started (disk)

Event Viewer shows:

Device SCSI\Disk&Ven_WDC&Prod_WD6003FZBX-00K5W\5&3955aa6&0&010000 was configured.
Driver Name: disk.inf
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Driver Date: 06/21/2006
Driver Version: 10.0.22621.2506
Driver Provider: Microsoft
Driver Section: disk_install.NT
Driver Rank: 0xFF0005
Matching Device Id: GenDisk
Outranked Drivers:
Device Updated: false
Parent Device: PCI\VEN_1022&DEV_43EB&SUBSYS_10621B21&REV_00\4&20e120c7&0&010A

I CANNOT run chkdsk on the drive because it DOES NOT have a assigned letter because it can’t be initialized to assign a drive letter. When I check Crystal Disk Info the drive does not show, I’m assuming because it hasn’t been initialized.

Hopefully that’s enough info for you guys. If you need anymore info I’ll be happy to provide it, but at this point I’m guessing Western Digital sent me a DOA RMA replacement.

  • Administrative_Ad731@alien.topB
    link
    fedilink
    English
    arrow-up
    1
    ·
    1 year ago

    Dont mess with troubleshooting a “New” drive to you. get back to WD and report that the RMA’d drive is not working. you have done troubleshooting and are requesting a replacement. the more troubleshooting and time you spend getting it to work the smaller the window is to return it.

  • XmentalX@alien.topB
    link
    fedilink
    English
    arrow-up
    1
    ·
    1 year ago

    Sounds like they sent you a bad unit or it got damaged in transit, id send it back DOA.