Hey, I just found out my grandma almost got scammed by accidentally typing ‘cannon’ instead of ‘canon’ while trying to install her new printer drivers.

The scammer started using a live chat in the browser to talk to her. The scammer then used desktop sharing to take control of her computer and tried to get her to give her banking info, which she did not.

The scammer was able to mess around on her computer for a short period of time before she clued in and shut it down. Im currently scanning with her antivirus (Vipre), clearing browsing data, and told her to change her passwords. Is there anything else I should do to be sure her device is clean? Appreciate any input!