I woke up my laptop from sleep today, and it often hangs for a bit on a blank black screen, which I’ve always been confused about but wasn’t able to figure out the cause behind (since eventviewer never said anything about it to me knowledge), and I left my room to go do something and came back to the “Windows was shut down incorrectly” screen. I checked Event Viewer and found the BugCheck, since I suspected that was what happened. I’ve recently updated my AMD driver because of me wanting to get into the new Fortnite season. I did this around a week or two ago, and I haven’t ever gotten a BugCheck until now on this pc. Checking for that bugcheck also led me to find two more that I hadn’t known happened. I am not sure what the culprit is since looking up the error codes lead me to no obvious issues. Any help would be much appreciated!
Specs:
i7-8550U
16 GB DDR4-2400 RAM
Radeon 530
TEAM TM8FP6256G SSD (boot drive)
ST-2000LM007-1R8174 HDD (game/storage drive)
Dell Inspiron 5770
If this is the correct product support page it looks like your wifi adapter driver might be out of date. Qcamain10x64.sys is being blamed for the DRIVER_POWER_STATE_FAILURE crashes and the version loading on your system has a 2018 timestamp. That driver in the installer on the page I linked has a 2022 timestamp. I’d recommend downloading and installing it if you haven’t already.
Sorry for the slow reply, but I’ll try this right now, and yes that’s the correct page!
Forgot to update, I haven’t gotten a bluescreen since updating the driver, thank you!