As the title says! They take days/weeks to answer a tickets when they do which isn’t even half the time! They only answer fast if you pretend you don’t have the product and is interested in getting it but you have that one question…existing and loyal customers can do one basically
Spare a thought for those of us who live outside the US or Europe (Australia here). You can’t even lodge a support ticket.
You have to contact Yamaha support, where there’s like one guy for the whole country, who’s never in the office. Eventually they get back to you, only to tell you they’ve passed on tge query to Steinberg HQ.
Weeks go by, only yo receive a useless stoc k response. Then you have to play this silly game through the middle-man over and over.
I wish I could even just submit a ticket.