For the last few weeks I have been working with a tech supervisor from my ISP to help find out a solution to my intermittent latency spikes and packet loss. For some additional context, I had an outage in my area about a month ago and have been experiencing these issues since. Prior to the outage I never experienced any issues with my network.
I have been collecting data on pingplotter for the past few weeks to google DNS and start seeing issues on hop 2. My current setup I have been using to test is using the ISP modem in bridge mode -> personal router -> pc via ethernet.
I have tried all the basic troubleshooting steps (factory resetting router, new ethernet cables, new modem, wired directly to ISP modem, etc) with nothing making any noticeable improvements. The person I have been working with is telling me they aren’t seeing any issues in their network logs.
Any suggestions? I’m not sure where to go from here.
Do you have any screenshots to post?
What are the PING RTTs to that same destination at the same time you’re running these traceroutes to, indicating apparent loss?
Are you experiencing ping loss to Google DNS (also, BTW: a terrible target - but let’s ignore this for now) when you experience “loss” on intermediate hops?
Do you see greater RTTs on intermediate hops than you do at the final destination?
Intermediate RTTs along a traceroute one step away from pointless. Especially without seeing the what the final destination’s RTTs are.