My brother downloaded a virus on my dad’s computer and the hackers got into the software and changed the email. My dad said he can get into the account but doesn’t know what to do from there as he can’t do anything. I dont know if he has any backups. Anyone know what to do?
The hackers got into what software?
If he can get into the account he should be able to change the email back.
I have a feeling this was not explained properly. By chance do you mean that when he logs on to windows his files are gone? If so I would first think it is a corrupt account, which is common. The files are there but it takes a bit to fix. This is just a guess with the limited info.