pockypimp@alien.topBtoTech Support•Memory suddenly went down to 4gb from 8gb on laptopEnglish
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1 year agoTry only putting 1 stick in in slot 1 and booting. If it works swap the other chip in and boot again. If both work then the chips are good and you can repeat with slot 2 and see if it works or not.
Could also check to make sure there’s no crud in the slot.
I don’t know if it’s still around but the HP Partsurfer site would list all of the parts used for a model. You can also go to HP’s Warranty site, put in your serial number and there’ll be a list of parts used just for your specific computer from when it was sold. That’ll show the HP part numbers on it.