Huge deal.

AOL, Yahoo and SBC emails are considered “Someone too stuck in their ways and is using an unsafe email platform because they are some old fart who doesn’t like change and still uses POP access in 2023.”

Been in the field about 20 years. live.com never done me wrong.

They could have done anything, but as someone who worked on the support side of one of those shady companies many years ago, normally the sales people will lie to you, but not actually DO anything to your PC.

Their goal is to show you logs with error messages that don’t mean much, get you to buy AV and if they can, a support contract.

Then the support guys, who are normally legit, are the ones you talk to any other time you call.

Still, no promise this was a “legit” scummy company, so wipe the stuff and reset everything the browser has saved, but good odds if they were selling him an AV, they aren’t trying to “steal” anything. They just want a sucker.