Rnewbs@alien.topBtoTech Support•iPhone keeps disconnecting from school WiFi. Don’t know what to besides buy another phoneEnglish
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1 year agoDisable private Wi-Fi address when you’re connected to that particular network. Click the little blue i to load the network properties. It’ll constantly reconnect when the iPhone generates a new mac address. Some large wireless networks don’t handle this change very well.
Very strange that it’s just your phone on that network that’s affected. The only time I’ve experienced issues like you’re describing on a Wi-Fi network was with an iPhone XS.
I wasn’t able to fully diagnose the issue as the customer got a new phone, but we were able to make the phone play a bit nicer with a dedicated 2.4GHz only network during investigations. Can’t explain it, but hopefully someone else here can help further. I don’t think it’s something that should be resolved by a full reset on the phone as that’s a bit drastic and you’ll lose all your data if you don’t have an icloud backup.