5700xt 3600x r5 gigabyte x570 gaming x mobo Windows 11
there are no dump files since it shuts straight down and does not bsod, but it can be turned back on immediately after it shuts down. my monitor shuts off a second before my PC does, which may be significant but I’m not sure.
Microsoft support said that there is no kernal-41 error in my event log so they are saying it’s not a power issue, but they stopped helping me. I’m pretty sure this is software, since it doesn’t shut down during CPU stress, GPU stress, full stress, and it passed a memtest as well.
2d games and programs/browsing works just like it’s supposed to, I’ve already reset windows and reseated the GPU and all the wires, so I really don’t know what to do next
any help would be so so so much appreciated
Microsoft support said that there is no kernal-41 error in my event log so they are saying it’s not a power issue, but they stopped helping me.
Kernel ID 41 is not power related, so you spoke to someone who has no idea what they are doing. Kernel ID 41 means unexpected shutdown, so any crash, power loss or holding down the power button. Anything that causes the PC to restart or shut down without using the buttons for it in Windows.
That being said, you should have had those events.
With shutdowns, the main suspects are temps and the PSU. With the monitor going black a second before it shuts down, the GPU as well. If it’s not any of those, it could be anything. You just have to try one part at a time or take it to repair shop and have them do it.
the only real clue I have is that when running both a CPU and GPU stress test the GPU clock speed and voltage will jump down randomly causing reverse spikes in the graph but it doesn’t crash or have any errors during the test, during one of them there was a whea error but it only happened once. I don’t have extra parts to be able to swap and test, but I really don’t know how this can be hardware when it’s only replicable during games