I am trying to help my mom with her internet, but she lives far away and is not very tech savvy. Can I ping her router with her public IP address to see if it connected to the internet?
I am trying to help my mom with her internet, but she lives far away and is not very tech savvy. Can I ping her router with her public IP address to see if it connected to the internet?
If her ISP has any measure of security, no.
However some ISPs portals (like mine, on AT&T) will actually let you know if the ISP provided router is online and - sometimes - interact with it. You just have to sign into the account (in this case, your mom’s) via the website - same place you go to pay the bill.