I have had the most frustrating year. It all started late 2022 when a xfinity employee came to my house to replace one of our old modems to the new white one. When I got home that night and wanted to play some games I saw that I was having really bad connection issues where it would kick me from games and so on. I couldn’t even stream…I made some calls to xfinity and they told me to move it closer and have a wired connection because previously I had no wired connection, but it was doing just fine. And just to clarify that the modem was in my parents room (downstairs) while the PS5 was in my room (upstairs) and so like anyone would do I listened to the person on the phone and moved it closer and gave it a wired connection. I noticed that some of the problems went away but was still having trouble getting connected/ staying in voice chat and even some games like GTA and Fortnite. My frustration was getting to its peak so I called back and the Xfinity employee claimed that they did all that they could and that it’s a problem on Sonys end. So I called Sony. And to my surprise they suggested the same thing, to move the modem closer and plug it in directly to the PS5 then followed it up by its a problem with your modem. So I go to my nearest Xfinity store and get the NEWEST 10g modem. I come home plug it in and for about 20 min it was perfect. Then it all went down hill. I was expecting the same issues. So what did I do….called Xfinity AGAIN and this time I made an appointment for something to come to my home. The first thing I was asked is how is the connection to my other devices and I said it was amazing. Which it is. So he suggested we get a “better plan” that “supports gaming” so we did. I now pay for 1200Mbps and when I am running a connection test on my PS5 I got anywhere from 70-90 mbps download and 5-30 upload which I’ve heard was good but my PS5 is STILL struggling to keep me in lobby’s. It struggling to stay in a Fortnite lobby and can barely connect to a GTA 5 lobby that actually has more than me in it. I have been looking at Reddit for the last year taking in all the information saying you can change the frequency to 2.4 or five and I’ve done that multiple times and I’m still getting no luck.
I am running out of ideas and sooooo close to trashing my PS5. Someone please help me….
Right lets control your variables going forward.
Nothing will beat ethernet, and it removes all the issues of range, interference, band, etc
Your upload is kinda shitty but passable. If you have a house full of people working from home, all on video calls – I could see that being your problem on 5-15 mbps up — on 30 up you SHOULD be fine…however not ruling it out as your problem (how many people are in the house??)
the only things we can rule out super easy are range/interferance/band/wifi card (playstations wifi cards suck) – which we do by using an ethernet cable .
Now before we go any further you need to drop all the history of problems you’ve had in the past. The HARDEST part about me fixing network issues is getting people to accept that 9/10 times the issues are collective and present themselves to the end users a single problem.
Lets say you experiance ‘bad internet’ be it not able to load youtube videos, kicked from discord, kicked from lobby , what ever it is
Monday it might have been low upload bandwidth. Tuesday might have been a modem that needed to reboot. Wednsday might have been range/interferance. Thursday might have been PEAK issues when everyone gets home and gets online in your neighborhood, Friday might have actually been Sonys fault…all completely unrelated as their causes but all equally painting itself a single problem.
Our job is to figure out and fix all the ones we can control, so when the ones we cant control happen it deson’t frustrate us to our wits end.
all the old information is useless cause we do not know what caused issues in the past and for all I know it likely got incrementally better each time you tried a fix upgraded modem, tried ethernet, upgraded plan, etc - but we will get to the bottom of this.
So the first question to paint the biggest picture for me would be:
is this constant??
Besides the “20min it was okay” – is it near unplayable 24/7/365 – or is it fine until everyone comes home, or is it hit or miss on days.