Hello friends,
My mom panicked and called a 1-888 number where an Indian man with an unremarkably American name convinced her to install a remote software. My mom started to get suspicious and woke me up when he started asking for bank info. I’m not too sure what he did when he got remote access, but I ran RKILL, Malware Bytes w/ Rootscan kit scan, and ADWCleaner8 . My mom alerted her banks and our phone provider, but aside from activating 2fa and resetting her bank passwords is there anything else I should get her to do? Any way to educate her on what links are safe to click and such?
I would also install something like ublock origin (or that malwarebytes extension someone else mentioned) in ALL browsers they have installed. These both seem to have a feature that’ll help prevent the web browsers from loading up the scam sites.
How I see a lot of these things happening: they’ll be on something like a sports site, or recipes, and an ad or some redirect will pop up, bringing them to the scam pop up. Having one of the above extensions installed will pretty effectively stop it from happening. But (and I say this from experience), much like condoms, nothing is 100% effective.