Hello friends,
My mom panicked and called a 1-888 number where an Indian man with an unremarkably American name convinced her to install a remote software. My mom started to get suspicious and woke me up when he started asking for bank info. I’m not too sure what he did when he got remote access, but I ran RKILL, Malware Bytes w/ Rootscan kit scan, and ADWCleaner8 . My mom alerted her banks and our phone provider, but aside from activating 2fa and resetting her bank passwords is there anything else I should get her to do? Any way to educate her on what links are safe to click and such?
Basically every link that she’s getting if it’s not from a contact that she knows it’s probably bad. But yeah these hackers get people to install remote devices so that they can log in and try and take money and everything that they can’t get their hands on from your information it sounds like they didn’t get anything that you weren’t able to then lock up and block. They’re usually not computer wizards or hackers or anything like that so you don’t really have to worry about too much of course run malwarebytes and whatever else you find necessary to make sure that you feel it’s it’s safe. But yeah generally they’re just trying to get somebody to install a remote login program and then access bank information so that they can get access to it themselves and transfer to all the money out of the account to themselves.