Some Background: My dad has asked this friend (Bob) for tech help many times in the past, so much so that Bob had him install one of those GoToMyPC programs so that he’d have remote access any time.
This was innocent at first until recently, my dad woke up and got pop-ups saying his drive was too full to open any of his work programs. When I went over, we restarted it and noticed the PC asks us which version of Windows we’ve like to boot. We tried both, Windows 1 was my Dad’s regular laptop, still giving us the full HDD pop-ups. Windows 2 had only 1 user profile: Bob. we can’t access it, and we can’t delete anything from it on my dad’s user (not that I know of).
I’m not sure if I can fix this myself, but I’d like to try so that my dad doesn’t have to bend to this dickhead’s will.
Seems as if Bob left a recovery image or partition, so he can reinstall when your dad trashes the software.
You could remove it, but realize that your taking over as tech support in place of bob. When I was a younger adult/teen I wanted to impress people with my tech skills. Now when someone asks me to “check something” on their computer and they aren’t my paid company job, I run in the opposite direction.
Once you put your hands on it, you own these problems, and they see you as the responsible party, whether it’s your fault or not.